COVID-19 is forcing cities and utilities to consider how they can expedite their digital transformation while still operating. A perfect storm of operational risks are on the horizon for cities and utilities as they manage -
Work from home
Risk of infection taking you off schedule
Phasing out old skills for new skills
Moving from centralized operations to remote operations
The downsizing of their workforce
Institutional knowledge retiring
As the COVID-19 pandemic began to increasingly affect cities across the U.S. earlier this year, a number found they needed to quickly determine a way to provide citizens with access to key city services—and, at the same time, enable municipal employees to work remotely while sheltering in place.